Terms and Conditions

At Regina Rose we are completely dedicated to your total satisfaction and therefore welcome your suggestions, questions or comments about our Company and its services.

Please contact us at:

info@reginarose.com
or
info @reginarose.co.uk
or
Tel: 07788753132 or 07753631911

Alternatively, please write to us at:

Regina Rose
North East of England Business & Innovation Centre
Wearfield
Sunderland Enterprise Park East
Sunderland
SR5 2TA

Making a Purchase

Making a purchase could not be easier… just browse our Gallery at your leisure and email us if you require further information or more photographs of an item you are interested in! 'Click' on the item/s you wish to order.

When your selection is complete, please supply the information required on our Order
Form which is available in both English and Japanese and submit it to Regina Rose.

Once an order is submitted, we will check that the item/s selected is/are still available.
We will respond as soon as possible with an update on the availability of your selection and with details of Shipping and Payment. The item/s you have ordered will be put ‘ON HOLD’ until we receive your payment or for a maximum of 10 days.


Payment Options

INTERNATIONAL BUYERS:

*PAYPAL - please send to reginarose@ntlworld.com
*Various Credit Cards (through PAYPAL only!) *

*International Money Order - All International payments MUST BE IN GB POUNDS!

UK BUYERS:

*PAYPAL - please send to reginarose@ntlworld.com
*Various Credit Cards (through Paypal only!) *
*Cheques
*Postal Orders.

* Please see our ‘LINKS’ for further details of PAYPAL and its services.

 

Shipping and Handling

The buyer is responsible for all shipping and insurance charges which are always 'at cost',
as we do not make any charges for handling or packaging materials.
We are always happy to combine purchases to ensure that shipping is as
economical as possible!

Payment is required within 10 days of purchase.

INTERNATIONAL BUYERS:
We welcome International buyers and ship worldwide!

Please email before making a purchase if you require a shipping estimate.

Small International parcels weighing up to 2 kilos are shipped by Royal Mail - 'Small Packet Air'.

Larger consignments are shipped by PARCELFORCE WORLDWIDE - 'International Standard' which includes insurance up to £150.00. Enhanced insurance for parcels valued between £151.00 and £500.00 costs £10.00 extra. Packages requiring insurance above £500 are shipped by INTERNATIONAL DATAPOST

*Please Note! INSURANCE IS NOT AVAILABLE FOR GLASS OR CERAMIC ITEMS... however to
minimize the risk, we take the greatest care with the wrapping and packaging of our items!

UK BUYERS:
Please email before making a purchase if you require a shipping estimate.

UK parcels weighing up to 2Kg are usually sent by 'First Class' Royal Mail*.
Those over 2Kg up to 30Kg are sent by 'Standard Parcels'.

Please note! We always obtain an official 'Certificate of Posting' for every parcel sent.
This covers parcels with contents with a value up to ten times the cost of a First Class
postage stamp if your item does not arrive.

For items worth more than that amount you will need to pay the insurance charge for
the full value.

*Please Note! INSURANCE IS NOT AVAILABLE FOR GLASS OR CERAMIC ITEMS... however to
minimize the risk, we take the greatest care with the wrapping and packaging of our items!

*Other Royal Mail postal services eg. 'Special Delivery', 'Recorded Delivery' (signed for) etc. are available at your request. Charges for insuring UK parcels up to a value of £500 are very reasonable. Packages with a value of more than £500 are always sent by 'Special Delivery'. Full postage details are available at www.royalmail.com

 

Delivery Schedule

We have a very fast and efficient Shipping system and aim to deliver your item as quickly
as possible!

Standard Orders - usually despatched within 48 hours of purchase.

Customised Orders - you will be informed of the expected despatch date.

 

Guarantee

Your complete satisfaction is our aim!
Please refer to our 'Returns Policy' for detailed information for returning items.

 

Privacy Policy
Your security and privacy is extremely important to us at Regina Rose!
We store customer data in accordance with the Data Protection Act 1998.
Please be fully assured that the personal information you submit:
your name, address, telephone number and email address will be held in complete and secure confidence and will NEVER be disclosed to third parties under any circumstances.
You are fully entitled to amend or delete your stored data at any time and if you wish to do so, please contact us at info@reginarose.co.uk or by post at the address above.

*PLEASE NOTE -All credit card transactions are completed through the Paypal system at https://www.paypal.com therefore Regina Rose does not have access to any Customer credit card details.

 

Returns Policy

We want you to be completely satisfied with your purchase, therefore we will accept
'returns' without question for a full refund of retail price (excluding shipping and insurance charges), if the item is returned in the same condition as shipped to the customer.

The customer must notify us within 24 hours of receipt, that they intend returning an item and the item must be returned by the same insured shipping method it was sent, well packaged and within 10 days.

*IMPORTANT!
For International returns, Customs forms must be marked 'RETURNED MERCHANDISE' and
the value noted as the actual retail price.